Shipping Policy of Jonesroadbeautk

At Jonesroadbeautk, we strive to get your clean beauty essentials—from our iconic Uber-black mascara to our refreshing peppermint lip gloss—delivered to you quickly and seamlessly, no matter where you are in the world. This Shipping Policy outlines our processes, timelines, and terms for all orders, ensuring full transparency as you shop with us. By placing an order on our website, you acknowledge and agree to the details below.

1. Order Processing Time

  • After you receive your Order Confirmation Email (sent once your payment is verified and your order is approved), we will begin processing your shipment. Our standard order processing time is 1-3 business days.
  • Business days exclude weekends (Saturday and Sunday) and major global holidays (e.g., Christmas Day, New Year’s Day, Thanksgiving Day). During peak seasons (e.g., Black Friday, holiday gifting periods), processing times may be extended by 1-2 business days—we will notify you via email if this occurs.
  • If an item in your order is temporarily out of stock, we will contact you within 2 business days to offer options: wait for the item to restock (with an updated shipping timeline), substitute it with a similar product (if available), or remove the item and adjust your order total.

2. Shipping Destinations & Delivery Timelines

  • Global Coverage: We offer shipping to all countries worldwide. No matter your location, you can enjoy our clean beauty products with consistent delivery standards.
  • Estimated Delivery Time: Once your order is shipped, the average delivery time is 6-12 business days from the date of shipment. This timeline includes both domestic (within the United States) and international deliveries, and accounts for standard customs processing (for international orders).
  • Delivery Time Notes:
  • Delivery times are estimates, not guarantees. Factors beyond our control—such as customs delays, severe weather, carrier disruptions, or remote delivery locations—may extend the delivery window. We cannot be held responsible for delays caused by these external factors.
  • For international orders, customs clearance times vary by country and may add 1-3 additional business days. You are responsible for complying with your local customs regulations (e.g., providing necessary documentation if requested); we are not liable for orders held or rejected by customs.

3. Shipping Costs & Free Shipping

  • Global Free Shipping: Jonesroadbeautk offers 100% free shipping on all orders worldwide, with no minimum purchase requirement. There are no hidden fees, surcharges, or regional restrictions—whether you order one lip gloss or a full set of products, shipping is always free.
  • No Additional Fees: We cover all standard shipping costs associated with delivering your order. You will never be charged extra for domestic, international, or remote-area shipping. The total price you see at checkout (in USD) is the only amount you will pay.

4. Shipping Carriers

  • We partner with reputable global shipping carriers (e.g., UPS, FedEx, DHL, USPS for U.S. deliveries, and local postal services for remote international locations) to ensure reliable and secure delivery.
  • The choice of carrier depends on your delivery destination, order size, and shipping efficiency—we will select the carrier that best balances speed and reliability for your specific order.

5. Tracking Your Order

  • Once your order is shipped, we will send a Shipment Confirmation Email to the email address associated with your order. This email will include a unique tracking number and a link to the carrier’s website, where you can monitor the real-time status of your delivery (e.g., when it leaves our warehouse, arrives at a sorting facility, or is out for delivery).
  • If you do not receive your tracking number within 4 business days of your Order Confirmation, please check your spam/junk folder first—emails from shipping providers are sometimes filtered. If it’s still missing, contact our customer service team at [email protected] with your order number, and we will resend the tracking details.

6. Missing, Lost, or Damaged Shipments

  • Missing Shipments: If your tracking information shows your order was delivered, but you have not received it within 3 business days of the delivery date, please first check with your local carrier (they may have left it with a neighbor, at a secure drop-off location, or in a building lobby). If the carrier cannot locate it, contact us at [email protected] within 5 business days of the reported delivery date—we will initiate an investigation with the carrier and offer a replacement or full refund if the shipment is confirmed lost.
  • Lost Shipments: If your order does not show any tracking updates for 10 business days after shipment, or if the carrier confirms the shipment is lost, we will send a replacement order free of charge or issue a full refund (your choice).
  • Damaged Shipments: If your products arrive damaged (e.g., broken packaging, leaking formulas), please contact us within 7 days of delivery. Include your order number, photos of the damaged product(s) and packaging, and a brief description of the issue. We will send a replacement for the damaged items at no cost to you—no need to return the damaged products unless we specifically request it.

7. Address Changes & Cancellations

  • Address Changes: To modify your shipping address, you must contact us at [email protected] within 12 hours of placing your order. Once your order has been processed (after 1-3 business days) or shipped, we cannot change the address—you will need to coordinate with the carrier directly to redirect the delivery (carriers may charge a fee for this service).
  • Order Cancellations: You may cancel your order for a full refund only if we receive your cancellation request within 12 hours of order placement. After 12 hours, if your order has already entered processing or been shipped, cancellation is no longer possible—you will need to follow our Refund Policy to return the order once received.

8. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier partnerships, shipping regulations, or customer feedback. Any updates will be posted on this page with a revised “last updated” date. We recommend reviewing this policy before placing an order to stay informed of any changes.

9. Contact Us

If you have questions about your order’s shipping status, need help with tracking, or have other shipping-related concerns, please reach out to our customer service team:

We respond to all shipping inquiries within 3-5 business days and are dedicated to ensuring your order arrives safely and on time.