Refund Policy of Jonesroadbeautk

At Jonesroadbeautk, we want you to feel confident in your purchase of our clean beauty products—from our Uber-black mascara to our peppermint lip gloss. This Refund Policy outlines the terms and conditions for requesting a refund, ensuring a transparent and straightforward process for all our customers worldwide. By making a purchase on our website, you agree to comply with the guidelines set forth below.

1. Eligibility for a Refund

To qualify for a refund, your request must meet the following criteria:

  • Return Timeframe: You must initiate a refund request within 60 days from the date of delivery of your order. Requests submitted after this period will not be considered.
  • Product Condition: The product(s) being returned must be unused, unopened, and in their original packaging (including any tags, labels, or accessories that came with the product). Products that have been opened, used, damaged (other than damage caused during shipping), or altered in any way are not eligible for a refund.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email, order number, or receipt. This helps us verify your transaction and process your refund efficiently.
  • Valid Reason: While we don’t require extensive justification, we ask that you provide a brief reason for your refund request (e.g., “changed mind,” “product not as expected”) to help us improve our products and services.

2. How to Request a Refund

Follow these steps to initiate a refund for your Jonesroadbeautk purchase:

  1. Contact Customer Service: First, reach out to our customer service team via email at [email protected]. In your email, include:
  • Your full name (as it appears on your order).
  • Your order number (found in your order confirmation email or account dashboard).
  • The name(s) of the product(s) you wish to return for a refund.
  • The date of delivery.
  • A brief reason for your refund request.
  • Photos of the product(s) and packaging (if the product was damaged during shipping).
  1. Receive Return Instructions: Within 3-5 business days of receiving your email, our team will respond with detailed return instructions, including the designated return address. Please do not ship products back without first receiving these instructions—unauthorized returns may be delayed or rejected.
  2. Ship the Product(s) Back: Package the eligible product(s) securely to prevent damage during transit. Since Jonesroadbeautk offers global free shipping for orders, but return shipping costs (if any) are the responsibility of the customer, unless the refund is due to our error (e.g., wrong product sent, defective product). We recommend using a trackable shipping service to ensure the product reaches us safely, as we cannot be held responsible for lost or missing return shipments.
  3. Confirmation of Receipt: Once we receive your returned product(s), our team will inspect them to confirm they meet the eligibility criteria. We will notify you via email within 2-3 business days of receiving the return to confirm whether your refund has been approved or denied.

3. Refund Processing

  • Approved Refunds: If your refund is approved, we will initiate the refund to your original payment method (e.g., credit card, debit card, PayPal) within 1 business day of approval. The time it takes for the refund to appear in your account depends on your payment provider’s processing times, typically 5-10 business days. Please note that we have no control over these processing times and cannot speed up the process beyond our initial refund initiation.
  • Refund Amount: The refund amount will be equal to the total purchase price of the eligible product(s), excluding any original shipping costs (though Jonesroadbeautk offers global free shipping, so this rarely applies). If you used a discount code or gift card for your purchase, the refund will be issued proportionally to the original payment methods (e.g., if you paid 50% with a credit card and 50% with a gift card, the refund will be split equally between the two).
  • Denied Refunds: If your refund request is denied (e.g., product is used, request is outside the 60-day window), we will notify you via email with the reason for denial. You may choose to have the product(s) shipped back to you at your own expense, or we may dispose of the product(s) if you do not request their return within 10 business days of the denial notification.

4. Special Cases

  • Damaged or Defective Products: If you receive a product that is damaged during shipping or is defective (e.g., broken packaging, expired product, malfunctioning formula), please contact us at [email protected] within 7 days of delivery. Provide photos of the damage/defect and your order details, and we will arrange for a free replacement or a full refund—no return shipping required.
  • Incorrect Products: If we accidentally send you the wrong product (e.g., you ordered peppermint lip gloss but received a different shade), notify us within 7 days of delivery. We will send the correct product to you for free and cover the cost of returning the incorrect item. Alternatively, you may opt for a full refund instead of a replacement.
  • Gift Purchases: If you received a Jonesroadbeautk product as a gift and wish to request a refund, you will need the gift giver’s order number and proof of purchase. Refunds for gift purchases will be issued to the gift giver’s original payment method, unless the gift giver has authorized a refund to your payment method (in which case we will require written confirmation from the gift giver).

5. Changes to This Refund Policy

Jonesroadbeautk may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer feedback. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically before making a purchase or requesting a refund.

6. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team at:

We are committed to resolving your refund-related issues promptly and fairly, and will respond to your inquiry within 3-5 business days.